Dear Partner,

Greetings from RMIT University, we hope this November update finds you well. As we head closer to the end of 2023, we would like to hear about your experience with RMIT over the last year and learn how we can better support you in the future. We invite you to participate in our annual agent survey, this is your opportunity to have a say and help us provide you with greater support and services in future. 

Please read on fore more updates on what's happening at RMIT. 

Help us improve our services - complete our Annual Agent Survey now! 

As part of our continuing efforts to improve our services for you, our esteemed agent network, we invite you to complete a short 5 minute survey on your experience working with RMIT University. This is your opportunity to have your say and help us provide greater support and services to you in future. Please be sure to complete this survey by Friday, 15 December 2023. 

Changes to RMIT English Worldwide (REW) English for Academic Purposes (EAP) refunds

RMIT English Worldwide (REW) has recently made some changes to how refunds are calculated for the English for Academic Purposes (EAP) program.

Several changes have been made to how refunds are assessed, for example:

• New rules for situations where REW is unable to issue a Confirmation of Enrolment due to lack of release from another education provider
• New rules for situations where a visa is not granted in time for a student to enrol in their intended EAP program
• Simplified rules for circumstances where a student withdraws from their EAP program due to receiving an unconditional offer for an RMIT University program
• Changes to timeframes and applicable charges for circumstances where a student withdraws prior to program commencement
• Changes to refunds provided after a student has commenced the program (including extra weeks)

The new RMIT English Worldwide (REW) English for Academic Purposes (EAP) Refund Procedure is published on the RMIT Policy Register. The REW EAP Refund Assessment Table provides a summary of how refunds are assessed and can be found in Section 5 – Resources of the procedure. The new procedure, and the associated changes to refund assessments will apply to students whose offer for EAP was issued on or after 9 November 2023.

If you have any questions about the procedure, please email [email protected] 

I'd like to introduce Habiba Khan, our new Recruitment Manager in Africa. With over a decade of experience in the education sector, Habiba Khan has established a remarkable track record. Habiba's commitment lies in helping students make informed decisions about their academic journey, and Habiba is deeply passionate about fostering strong corporate relations that lead to long-lasting relationships. Habiba enjoy working with people and building enduring connections while ensuring customer satisfaction and loyalty. The goal for Habiba is to contribute to organizational success and enhance brand reputation by delivering exceptional service and memorable experiences. Outside of work, Habiba has a love for travel, reading & exploring culinary delights.

Habiba is here to provide support for you and your students. We look forward to collaborating closely with you in the future. Please share this update with your colleagues and feel free to contact our team for any assistance you require.

Thank you for taking the time to read through our monthly update.

Kind Regards,